Thank you for visiting our website! We are committed to protecting your privacy and maintaining a secure website for our clients. The terms of this policy apply to klgrafik.com and it’s subdomains. By using this website, you understand and agree to all terms of this policy.
Collection of your personal information:When you browse the website, we gather usage statistics to help us understand where our clients come from and improve the website for a better user experience. These statistics may include your: IP address, location, browser type, and browsing behavior.
On our contact form, we ask for information such as your name, E-mail address, phone number, and business name. We collect this information to better serve you during our correspondence.
If you are a client of ours, we might give you the option to pay your balance on our website and/or offer recurring payments. In this case, we ask for your payment information such as: credit card or debit card number, expiration date, security code, billing address, and phone number. For client’s safety, we also collect login usage statistics including IP address and the time of attempted login.
Some projects require us to ship materials to you or your business. To do this, we will ask for your delivery name, preferred shipping address, and shipping method.
Usage of your personal information:We use all of this information to better serve you. Most of this information will be used for client correspondence, and some for private analytics. Your IP address is stored only if you attempt to login via the client login page. We do not save credit card numbers or any other billing information on our server. All of our payment transactions are processed through a secure merchant. If you provide us with your E-mail address or phone number, we may use them to get in contact with you.
Sharing of your personal information:We do not sell or share your personal information. Some usage statistics are processed through Google Analytics but are not public.
Services & PricingWe offer a wide variety of services within the services listed on our website. These services are constantly changing as we expand and improve our business. We are constantly improving our products, skills, and prices to better serve you.
Every one of our clients have unique requirements specific to each project. We never know exactly how long a project will take. To provide a quote before starting the project, we must have a very detailed conversation, preferably via e-mail, to fully understand what the project will require. Then we estimate the time it will take along with other cost requirement costs (such as Hosting fees and materials) to come up with a price. In most cases, we ask for half of the payment up front and another half at completion.
Cancellations & RefundsOur clients may cancel their project at any time during the process. Based on how much work has been done, we will determine whether a refund is owed. Part of the initial payment is non-refundable, and absolutely no refunds will be given after the project has been completed. For more information, please send us a message or refer to your client contract.
ShippingIn some instances, we might be responsible for shipping products to you or your business to fulfill your project requirements. You will always be notified and asked to verify addresses and shipping methods. If no shipping method is chosen, we will use USPS First Class to fulfill the order. We can ship within the United States and Internationally, and prices will vary depending on location and shipping method.